FAQ
Here are the frequently asked questions regarding orders, shipping, and after-sales service.
For any other inquiries, please contact sfso.mfg@gmail.com
ORDER
Q1: How do I place an order?
A1: Select the product you want, add it to your cart, and proceed to the checkout page where you will enter your shipping details. Payment will be completed through PayPal.
Q2: What payment methods are available after placing an order?
A2: We offer PayPal as a payment method. You can check the list of PayPal supported countries at the following link : PayPal Supported Countries
Q3: Can I change the shipping address after placing an order?
A3: You can change the shipping address before the product is shipped. Please contact us at sfso.mfg@gmail.com for quick processing.
Q4: Can I order multiple products at once?
A4: Yes, you can order multiple products at once. You don’t need to place separate orders for each product.
Q5: What about customs duties?
A6: The invoice for the product will list the sale price as is. Customs duties vary by country, so please check the customs regulations of the respective country.
SHIPPING
Q1: When will my order be shipped?
A1: For in-stock items, orders are usually shipped within 2-3 days after confirmation. You will be notified about the shipping schedule after your order is confirmed.
Q2: How can I track my order?
A2: Once your order is shipped, we will send you an email with the tracking number. You can use this number to check the shipping status.
Q3: How much is the shipping cost?
A3: Shipping is free for furniture items, except for smaller items like the Foldy Tray series. For smaller items, the shipping cost will be displayed on the checkout page.
Q4: How long will shipping take?
A4: For free shipping, orders will be shipped by standard mail, which may take 1 to 2 months depending on the destination.
Q5: What should I do if the product is damaged or parts are missing during shipping?
A5: If your product is damaged or parts are missing, please email us at sfso.mfg@gmail.com with photos. We will assist you with a replacement or resend missing parts, or issue a refund.
PRODUCT
Q1: How do I assemble the product?
A1: Each product comes with an assembly manual. Please follow the step-by-step instructions to assemble the product. If you need assistance, you can contact our customer service for help.
Q2: Are the tools required for assembly included?
A2: The necessary tools for assembly are included with the product.
Q3: Can I change the size or color of the product?
A3: Customization of size or color is not available for most products. However, if you want a custom-made product, please contact us at sfso.mfg@gmail.com for a consultation.
Q4: Can I exchange or refund a product if it’s different from what I expected?
A4: If the product differs from your expectations or is defective, you can request an exchange or refund within 7 days of receiving it. Please contact us at sfso.mfg@gmail.com.
Q5: How durable are your metal furniture items?
A5: Our metal furniture is made from high-strength steel and undergoes strict quality control. However, please avoid excessive weight or impact. When assembled correctly, each shelf can hold up to 30kg.
Returns/
Exchanges/
Refunds
Q1: How do I return a product?
A1: To return a product, please contact our customer service and fill out a return request form. We will guide you through the return process.
Q2: Under what conditions are returns and exchanges possible?
A2: Returns and exchanges are possible within 7 days of receiving the product, as long as it is unopened and unused. Please note that returns due to customer change of mind will require the customer to cover return shipping costs.
Please note that returns are not accepted if assembly marks are found on the product’s screws.
Q3: How can I receive a refund for a product?
A3: Refunds will be processed within 3-7 days after the return has been completed, depending on the payment method.
Q4: Who pays for the return/exchange shipping?
A4: If the product is defective, we will cover the return/exchange shipping costs. If the return is due to customer change of mind, the customer will need to cover the shipping costs.
Warranty/
Quality
Q1: What is the warranty period for your products?
A1: All of our products come with a 1-year warranty. If you encounter any issues with the product, please contact our customer service.
Q2: What should I do if there is an issue with the quality of the product?
A2: If there is a quality issue, please contact our customer service within 7 days of receiving the product, and we will assist you with an exchange or refund.
Q3: What if the product is defective?
A3: If the product is defective, please contact us within 7 days of receiving it. We will help you with an exchange or refund.
Customer Service:
Email: sfso.mfg@gmail.com